General Terms and Conditions
This page sets out the rules for using SpinKong’s online casino and related services. It explains the relationship between us and our users, the basic obligations on account holders, and the practical steps we take to keep the service secure and compliant. Please read these terms carefully before you register or place any wagers.
Account responsibilities
When you open an account with SpinKong you agree to provide accurate information and to keep your login details secure. You are responsible for all activity on your account, including deposits, wagers and withdrawals. Do not share your password or let others access your account. We may suspend or close accounts where we suspect unauthorised access, fraud or misuse.
Verification and limits
We carry out identity checks to verify age, identity and source of funds. You must supply requested documents when asked. Until verification is complete, withdrawals may be delayed or limited. You can set personal deposit and session limits in your account area; these can be reduced immediately and increased only after a cooling-off period.
Eligibility requirements
To use SpinKong you must be at least 18 years old and resident in a country where our services are permitted. Only one account is allowed per person, household and device. We do not accept registrations from persons excluded by local law or from self-excluded individuals. Providing false residency or identity details may result in account closure and forfeiture of funds.
Acceptable platform use
Use the service lawfully and in good faith. You must not attempt to manipulate games, abuse bonuses, use multiple accounts to gain advantage, or engage in chargeback fraud. Automated play, collusion or any activity that impacts fair play is prohibited. We reserve the right to restrict or close accounts where behaviour breaches these rules.
General bonus and promotion rules
Promotions are subject to specific terms that sit alongside these general conditions. Bonuses and free spins are for eligible accounts only and usually carry wagering and game contribution requirements. Only one bonus may be active at a time unless a promotion states otherwise. We may adjust, suspend or withdraw promotions where necessary to prevent abuse or to comply with legal obligations.
Deposits and withdrawals
All deposits and withdrawals must be made using approved payment methods. Withdrawal requests are subject to our verification checks and may be processed to the original method of deposit where possible. We aim to process withdrawals promptly, but payments may be held pending identity or fraud checks. We do not accept funds from third parties and reserves the right to refuse or return such funds.
Dispute resolution
If you have a complaint you should contact our support team via [email protected]. We will investigate and respond promptly. If we cannot resolve the matter internally you may refer the dispute to an independent mediator if applicable in your jurisdiction. Using the site does not remove your statutory rights.
Updates to terms and conditions
We may update these terms from time to time. Significant changes will be notified to registered players by email or via the site. Continued use of the service after updates constitutes acceptance of the revised terms. If you have concerns about changes please contact our support team before continuing to use the service.