SpinKong Casino Responsible Gambling

At SpinKong we take safer gambling seriously. We want players to enjoy online play in a controlled, responsible way, so we provide clear tools and guidance to help you stay in control. If you ever feel play is becoming a problem, we encourage you to use the options below or contact our support team for help.

Our player protection principles

We aim to protect vulnerable players and reduce harm by promoting informed, responsible play. That means offering practical controls, early intervention where necessary, and straightforward routes to pause or close accounts. We respect player privacy while acting quickly if we identify risky patterns.

Activity-control tools

You can manage your account activity using built-in controls. These include setting deposit and loss limits, activating session reminders, using time-outs for short breaks, and requesting self-exclusion when needed. Most controls are available in your account settings and take effect immediately or after a short processing period.

Reality checks and session reminders

Enable reality checks to receive periodic reminders of how long you have been playing. These prompts help you reassess and make a conscious decision about continuing or taking a break.

Deposit limits

Deposit limits can be set on a daily, weekly or monthly basis. You choose the level that suits you and can lower limits instantly via account settings. Any request to increase limits may include a cooling-off period before the higher limit is applied.

Loss limits

Loss limits help control how much you can lose over a chosen period. Setting a loss limit provides an additional safeguard against chasing losses and keeps your play within an affordable range.

Time limits and account breaks

Time limits let you cap session length or total play time. We also offer short time-outs from a day up to several weeks, which are ideal when you need an immediate break. During a time-out your account remains open but restricted from placing bets.

Self-exclusion

Self-exclusion is available for those who need a longer break. You can exclude yourself for set periods or request permanent closure. Self-exclusion blocks access and prevents future account creation during the exclusion period.

Recognising signs of problematic behaviour

Look out for signs such as spending more than you planned, borrowing money to play, neglecting responsibilities, or feeling unable to stop. If you notice these patterns in yourself or someone you care for, consider using our controls or seeking support.

Practical tips for staying in control

Set realistic spending limits, stick to a budget, take regular breaks, avoid gambling when stressed or under the influence, and use the tools in your account to enforce limits. Share concerns with friends or family and be honest about how much time and money you can afford to spend.

Professional help and support organisations

If you need specialist help, UK organisations such as GamCare, BeGambleAware and Gambling Therapy offer confidential advice, self-assessment tools and helplines. For immediate help with your account, use the support options in your account area and our team will guide you through available steps.